Kustomer partner agency
A customer service platform and CRM that puts every conversation and order on one customer timeline, with AI handling the routine questions. DYODE connects it to the store so agents see the order, the subscription and the return before they reply.
Kustomer Partner
- Email, chat, SMS and social
- Omnichannel
- Every order and conversation
- One timeline
- Routine questions answered
- AI-assisted
- Response and resolution time
- Measured
What we do on Kustomer
The work we take on as your Kustomer partner.
- Store IntegrationOrders, returns and subscriptions pulled onto the customer timeline so agents stop switching tabs.
- AI Agents & WorkflowsOrder status, returns and policy questions answered automatically, with a handoff to a person when it matters.
- Routing & QueuesConversations routed by channel, issue and customer value, so VIP and urgent tickets don't wait.
- Macros & Knowledge BaseAnswers written once from your policies and kept in step with the help center.
- ReportingContact reasons tracked so the questions customers keep asking become site and PDP fixes.
Why brands bring us in for Kustomer
- We set up Kustomer around the store data your agents actually need
- Contact reasons feed the CRO and content roadmap
- Automation scoped to the questions it can answer correctly
- One team for the store, the integration and the support setup
Packages and services that use Kustomer
Support agents still switching tabs?
We'll scope how Kustomer and your store should connect. A strategist replies within 1–2 business days.
Get a free scope estimate
Most projects are scoped within 1–2 weeks.