Resolve tickets faster with AI workflows.
Agentic support, not chatbots
AI workflows that read context, hit your order data, apply your policies, resolve tickets, and escalate to humans only when it matters.
Tickets auto-resolved
Customer satisfaction
Support cost reduction
Always-on support
What You Get
Contextual Understanding
AI agents that understand conversation history, customer profiles, order status, and product details for personalized responses.
Policy-Aware Resolution
Agents trained on your specific return policies, shipping rules, and escalation procedures - resolving issues consistently.
Multi-Channel Support
Deploy across email, chat, social media, and helpdesk platforms with a unified AI brain handling all channels.
Smart Escalation
When issues require human judgment, agents provide full context summaries - reducing handle time and improving resolution.
Helpdesk Integration
Seamless integration with Gorgias, Zendesk, Intercom, and other platforms your team already uses.
Analytics & Insights
Track resolution rates, satisfaction, common issues, and agent performance with detailed dashboards.
Is This the Right Fit?
Good Fit If…
- Your support team is overwhelmed with repetitive tickets (order status, returns, shipping)
- You're spending heavily on customer service headcount and want to reduce costs
- You already use Gorgias, Zendesk, or Intercom and want AI layered on top
- You want 24/7 support coverage without staffing around the clock
Not the Right Fit If…
- Your ticket volume is very low. Automation won't meaningfully reduce costs yet
- You need a basic FAQ chatbot, not an agentic workflow
- You don't have documented support policies for an AI agent to follow
Ready to get started?
Book a free strategy call and let's build your roadmap together.
Our Process
Support Audit
Analyze ticket volume, common issues, resolution times, and satisfaction scores to identify the highest-impact automation opportunities.
Workflow Design
Map decision trees that mirror your best agents: accessing order data, checking inventory, applying policies, and knowing when to escalate.
Build & Train
Build agentic workflows with your specific policies, product data, and brand voice. Train on historical ticket data.
Phased Deployment
Start with highest-volume, most repetitive ticket types. Monitor quality and expand as the system proves itself.
Continuous Improvement
Every interaction is logged for quality assurance, with regular reviews to improve accuracy and expand coverage.
Have questions about this service?
We'd love to hear about your project. No commitment required.
Get Started
Fixed-scope, high-impact engagements you can start today - no retainer required.
The Prototype: 4-Day Shopify Test Drive
See how we'd build for you
A 4-day engagement that delivers a functional Shopify storefront prototype with up to 10 products, brand-aligned theme, and a strategy brief on full buildout. The fastest way to evaluate fit before a larger engagement.
The Game Plan: Ecommerce Strategy Roadmap
Your 90-day roadmap
A 30-day ecommerce strategy engagement covering business operations, marketing, usability, site speed, and accessibility, capped with a prioritized roadmap and an executive presentation.